Refund policy
Return / Exchange / Refund Policy
We have a 7-day return / exchange / refund policy, which means you have 7 days upon receiving your item to request return / exchange / refund.
To be eligible for a return / exchange / refund, your item must be proven that the product have quality problems or wrong item received. Also, the item must be in the same condition that you received it, uninstalled or unused, and in its original packaging. You will also need the receipt or proof of purchase.
Product color may slightly different due to photographic lighting sources or your screen settings, so that's not eligible for a return / exchange / refund.
To start a return, you can contact us at kitchenz.sales04@gmail.com. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without requesting a return will not be accepted.
You can always contact us for any return related question at kitchenz.sales04@gmail.com.
Damages and Any issues
Please inspect your order upon receiving your items within 7 days and contact us immediately if the item is defective, damaged or if you receive the wrong item or missing accessories, so that we can evaluate the issue and make it right. Otherwise, all the cost need to bear by customer for the replacement parts.
Exchanges
Once the return / refund / exchange is accepted, we will arrange the return progress with you, as well as instructions on how and where to send your package. Items sent back to us without requesting will not be accepted.
Incorrect Size Selection
Exchanges or returns are not available if the size selected by the customer is incorrect.
Customers are advised to carefully review all product measurements before placing an order.
Exchanges are only applicable for defective items or items incorrectly supplied by us.
Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved. If approved, we might request your bank account details to proceed refunds. Please understand it might take some time for your bank or credit card company to process and post the refund.
Warranty Policy
Product warranty will be responsible for the repair or replacement of components, however, maintenance fees (including processing fees, transportation fees, labor costs, etc.) shall be charged as appropriate. Product maintenance refers to repairing the product to a usable state.
The following repairs are at the customers charge even during warranty period:
-- Damages caused by fire or other natural disasters
-- Damages caused by customer’s improper use or arbitrary refit
What is not covered under the warranty?
- Normal wear and tear of PU leather / leather / fabric
- Damage(s) on nylon/metal base or PU wheels after using
- Damage(s) on armrests such as breaking after using (chair / sofa)
- Damage(s) resulted from alteration and modification
- Damage(s) caused by self-assembly or improper assembly, usage that derives from the Guided User Manual
- Natural disaster such as fire, flood, collapse of property
- Expenses for return delivery for inspection and replacement
Pick Up Policy
All items must be collected on the specified pickup date that you choose when you placed order. Any delays will incur fines based on the quantity of goods. The company allows a grace period of 7 DAYS to fulfill all pending orders. Below are the charges that will be imposed:
After 1 week - RM100/day will be charged for orders below 10 units, whereas RM150/day will be charged for 1 pallet (if the order exceeds 10 units).
After 2 weeks - Orders will be canceled without refunds.
The company will not be held responsible for any damages or dirt on the boxes. This is because we have inspected and ensured all items were in good condition a day before the pickup date. Leaving them outside for an extended period increases the likelihood of box damage or dirt accumulation. Hence, we hope you will collect the goods as per the chosen date.