Frequently Ask Question

Our operating hours:
- Monday - Saturday: 9AM - 6PM
- Sunday or Public Holiday: Closed

Unfortunately, we do not have a showroom or store for the time being, however, our warehouse is located at Meru, Klang Selangor. Please make appointment with our sales person before coming for pick up or exchange your items.

Yes, we have provide installation service for orders within Klang Valley area.
If you would like to request for installation service, you may contact us to make an appointment via our careline +6012-4538638.

Order

Our team will try to assist you if you would like to request for an
amendment to your order before it is shipped out. We reserve the right to reject any amendment when your order is ready to ship.

No, we do not accept any cancellation of order.

Yes, an order confirmation email and your invoice will be sent you right after your order is paid.
If you do not find it in your inbox mail, please also check on your spam/junk mail.

Yes, you need to sign up as member and you can enjoy member's benefits and reward points immediately.

Please insert your discount code/store credit voucher upon the checkout page and click "Apply".
We are unable to manually apply the discount code/store credit voucher on your behalf. Kindly ensure all the information are correct before payment.

Payment

1. We accept card payment such as debit/credit card (Visa/Mastercard).
2. If you wish to us domestic online banking service, please select "FPX" as your preferred payment method.
3. We accept ShopeePay, Boost, TouchnGo e-wallet too.

** KitchenZ reaaally appreciate customer selecting FPX (Online Banking) as it helps us to reduce business cost, so that we can give more rewards to you. Thank you.

We only refund in Credit term. No cash refund allowed.

Shipping Policy

Currently, we only provide shipping for West Malaysia.

Our system will auto calculate the postage fee based on products and exact delivery address.

All ready stock items normally ship out within 3-5 working days and courier will take another 7 working days to reach your address.

1. For Klang Valley Orders: Own Logistic Team
2. For Outstation Orders: The Lorry

Yes, a shipping confirmation email with your shipment details will be update to you when your order is ready to ship from our warehouse.

You may check your order status with our careline +6012-4538638.
We are truly sorry for the inconvenience caused because the online tracking system still not functioning currently.

Yes, additional shipping fee will be charged for the re-delivery if your order is bounced back to us.

No, we DO NOT accept any amendment on address when your order was shipped. Please kindly ensure the delivery address is correct before checkout.

Refund & Exchange Policy

Your satisfaction is our top priority, we want to be fully satisfied with every products you purchase from Kitchen Z.

Kitchen Z is offering 7 days easy return/exchange policy as a protection for all customers.

If there's any sign of manufacturing defect on the item or if you find that the product does not fit your home well, you may return the item and CREDIT VOUCHER will be refunded for your next purchase after we received your return parcel in good condition.

The return shipping cost will be borne by the buyer if the item is not manufacturing defect.

Exchange/Refund request must be made within 7 working days start from the date when your order has been completely delivered to your doorstep.

To be eligible for an exchange/refund, your item must be uninstalled, unused and packed in the box as the same condition that you received it.

A return shipment arrangement will be provided from Kitchen Z team via email or Whatapps.

Please be notified that ALL related exchange/refund shipping cost will be borne by the buyer if the item is not manufacturing defect.

Credit Voucher is a code specifically generated for the buyer as exchange/refund store credit for the next purchase.

The value of the credit voucher will be equal to the price of return product(s). In the case when a discount promo code has been applied, the value of the credit voucher should be equal to the discounted product's price. Credit voucher issued is only applicable to ONE order transaction, any remaining amount will not be refunded.

The validity of the credit voucher is 90 Days. Buyer could apply the credit voucher code at the checkout session as new purchase as usual. Credit voucher issued must be applied within the given timeframe, otherwise it will be forfeited.

NO, you will not receive any notification from us.

No, credit voucher could not be reactivated.
Credit voucher issued must be applied within the given timeframe, otherwise it will be forfeited.

Please contact with our careline +6012-4538638 to assist on the return arrangement. Our team will attend your request within 1-2 working days.
We reserve the right to reject any returned item if it does not meet all mentioned conditions.