Return & Refund Policy

Return & Refund Policy

If your products arrived faulty or you received the incorrect items, we are happy to arrange for a prompt replacement.

Damaged products or incorrect products must attach along with relevant images.

In the unlikely occurrence of a wrong product or damaged products being delivered, kindly contact our customer service team within 48hours and a replacement will be shipped to you upon approval granted by the management.

 

Return Eligibility

Please ensure that your products meet all of the following returnable conditions:

  1. The product must not have been used or assembled.
  2. The product must be in new condition and returned in the original packaging along with all original accessories (including manuals & labels)
  3. Any gift or premium product received shall be returned upon returning the purchased product.
  4. All returns must be approved by SPF Home Deco Sdn Bhd before proceeding with the following step.
  5. The return or exchange of a purchased product must be reported within 72-hours from the date of receiving the product.

 

Processing Refund

Kindly reach out to our Customer Service Team to get back to you within 3-days with the best available timing for us to arrange pick-up of the product. Please be reminded that returned products that do not meet the Return Eligibility conditions will be rejected.

After the product is returned to our warehouse, your refund will be processed and you will be acknowledged. Please note that within 14-20 working days for the process to take place.

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